This research addresses the question: How does the development of a business intelligence (BI) solution improve decision-making in the company Distribuidora CSM E.I.R.L.? The main objective was to determine how the implementation of a BI solution impacts decision-making, while the specific objectives focused on reducing the time required to generate reports, improving decision-making effectiveness, and increasing information availability. The research was conducted with a mixed approach and applied type, also known as practical or empirical research. The design was pre-experimental with a single group and pre- and post-test measurements, allowing the evaluation of the effect of the BI solution before and after its implementation. The results showed significant improvements in all analyzed indicators: the perception of the average time to obtain reports improved from 10.94 to 20.81 points...