The company Espinoza Asociados S.A. (ESPIASA) is a company that has more than 30 years dedicated to the manufacture of equipment and spare parts for the mining industry; The company's competitive advantage is to offer quality products, which allows it to strengthen customer loyalty. Currently one of the main problems of ESPIASA is the delivery of orders late, 63% of the orders served to the customer are delivered outside the offered date, for the company this is a risk due to the high probability of losing customers in in the medium term, due to market needs to increasingly reduce service times to make supply chains more efficient. The objective of Business Consulting is to prepare a proposal that allows ESPIASA to improve delivery times. The methodology begins by applying the Ishikawa diagram, confrontation matrix, Pareto diagram and 5 why methodology to identify the main root causes of...