The Commercial Management, in coordination with the General Management of the company Electro Oriente Sociedad Anónima, is in charge of controlling, based on results, the invoicing, collection, delinquency related to the company's clients. The management is faced with the inconvenience of having unreliable information from the commercial system due to its disorganization and raw, which does not allow to have in real time the billing information, the collection rates and delinquency of the company, and also does not generate the necessary number of reports that are required to make decisions regarding contingency plans to improve them. Faced with this fact, the question was raised, in what way will the development and implementation of a Business Intelligence Solution contribute to Decision Making with respect to the collection and delinquency rates of ELOR S.A. - 2020? The objective was...