Providing quality healthcare services is a significant challenge for hospitals. It is not just about having good facilities, but also about creating an environment of trust and human warmth. It is the people who work in the hospital, with their dedication and empathy, who make a difference in the lives of patients. Caring for the health and well-being of each person is a fundamental right that must always be promoted and protected. In this research study, conducted in 2024, we sought to find and determine the relationship between the quality of care and the level of satisfaction of users of the laboratory service at Hospital III of EsSalud Iquitos. The research work was of an applied type, with a non experimental design, a quantitative approach, with a descriptive-correlational level of study and a cross-sectional or transversal cut. A sample of 384 users was used, the sampling was non-p...