In a world dominated by the global economy, we must have a body of knowledge that enables managers of all backgrounds have a working reference frames and use some tools to help man the information management. One such tool, which allows using the information resource more efficiently, quickly and reliably, especially for decisionmaking is the BSC, which is framed within the rapid technological progress that has characterized the last decades of this century. The Balanced Scorecard is an integrated, balanced and strategic measure current progress and provide future direction of the company that allows you to convert vision into action through a coherent set of indicators grouped into four different perspectives, through which you can see the business as a whole. The Balanced Scorecard helps to manage complex information. Whether in a large organization as a small, clear that the latter is...