Objetive: Determine whether the application of  "Communication Skills Program" improves the peaceful  resolution of conflicts in the classroom of girls in the fifth  grade of the I.E. "Maria Ugarteche de Mac Lean" school of  Tacna. Method: Using quasi-experimental design,  "Communication Skills Program" was applied to the  experimental group and a program evaluation  questionnaire as well; and pre-test questionnaires and  post-test to the experimental and control groups; 60 girls  in the fifth grade of primary education were part of the  research.  Result: Considerable improvement as to the “Active  Listening”, significantly improves of “assertiveness”. The  “Techniques for confront conflicts” have high increment,  resolving the conflict through a collaborative approach.  Conclusion: The development of...

Objetive: Determine whether the application of  "Communication Skills Program" improves the peaceful  resolution of conflicts in the classroom of girls in the fifth  grade of the I.E. "Maria Ugarteche de Mac Lean" school of  Tacna. Method: Using quasi-experimental design,  "Communication Skills Program" was applied to the  experimental group and a program evaluation  questionnaire as well; and pre-test questionnaires and  post-test to the experimental and control groups; 60 girls  in the fifth grade of primary education were part of the  research.  Result: Considerable improvement as to the “Active  Listening”, significantly improves of “assertiveness”. The  “Techniques for confront conflicts” have high increment,  resolving the conflict through a collaborative approach.  Conclusion: The development of...

Objetive: Determine whether the application of  "Communication Skills Program" improves the peaceful  resolution of conflicts in the classroom of girls in the fifth  grade of the I.E. "Maria Ugarteche de Mac Lean" school of  Tacna. Method: Using quasi-experimental design,  "Communication Skills Program" was applied to the  experimental group and a program evaluation  questionnaire as well; and pre-test questionnaires and  post-test to the experimental and control groups; 60 girls  in the fifth grade of primary education were part of the  research.  Result: Considerable improvement as to the “Active  Listening”, significantly improves of “assertiveness”. The  “Techniques for confront conflicts” have high increment,  resolving the conflict through a collaborative approach.  Conclusion: The development of...