According to the Ministry of Education, there are several institutions that provide and develop forms of education and training that allow access to technical training for the dispersed population or with difficulty to attend centers that offer specializations at high costs, this is the case of the technical institutions run by the State. As an initial strategy, the realization of a systematization of experiences in technical education in construction in South America, specifically in the courses of improvement and specialization of technicians focused on the construction market, that serve as a framework for future proposals of efficient technical education and effective, assess and recognize the importance of training proposals in technical education and complementary job training.

According to the Ministry of Education, there are several institutions that provide and develop forms of education and training that allow access to technical training for the dispersed population or with difficulty to attend centers that offer specializations at high costs, this is the case of the technical institutions run by the State. As an initial strategy, the realization of a systematization of experiences in technical education in construction in South America, specifically in the courses of improvement and specialization of technicians focused on the construction market, that serve as a framework for future proposals of efficient technical education and effective, assess and recognize the importance of training proposals in technical education and complementary job training.

Este trabajo de investigación está referido a la calidad de servicio de enseñanza profesional técnica, específicamente en la educación de técnicos de la Escuela Superior Técnica SENCICO, Sede Lima, para conocer la percepción de los alumnos, se aplicó la encuesta basada en el modelo SERVQUAL a 224 estudiantes, los cuales conformaron la muestra. Como resultado del estudio se pudo demostrar que la calidad de servicio prestada en la institución influye de manera satisfactoria en la educación de técnicos que cursan estudios en la Escuela Superior Técnica SENCICO Sede Lima, quedando evidenciado en el chi cuadrado calculado, que arrojó un promedio de 48.491. En el presente estudio se logró determinar que: la relación entre los elementos tangibles con la empatía, la fiabilidad con la seguridad y la capacidad de respuesta con la empatía, influyen de manera satisfactoria en la c...