It is beginning the 21ST century and times that run are increasingly difficult for all organization due to accelerated change and competitiveness worldwide, caused by the liberalization of economies and the free market, who come to characterize the environment of coexistence for the business sector. In this context, enterprises have to continue assuming the role that corresponds to them to contribute al_ growth and development of the country, achieving greater efficiency by providing products and services of quality. 1 today rather than never seems exist a broad consensus regarding the urgent need of that the companies work correct and competitively; i.e., productively and with quality. Until a few years ago the protectionist system in our country, as in the rest of Latin America, had prevented assess the difficult conditions of international competition and the highest levels of demand ...