Este trabajo de investigación plantea alternativas de solución que puede adoptar una PYME, para enfrentar a un mundo altamente competitivo; innovando el desarrollo empresarial desde el área de soporte gerencial. Se demuestra que la PYME, adoptando nuevas medidas de cambio y haciendo ingresar la tecnología de la información a su empresa, le ayudará ser más competitiva en el mercado y proporcionará las herramientas necesarias para una mejor toma de decisiones. Asimismo, se plantean lineamientos que la PYME debe considerar para seguir insertada a un mundo global, a partir del análisis de las fortalezas y de las debilidades.

The incorporation of technology to various sectors such as education, agriculture, medicine, and public and private entities has allowed the virtualization of various knowledge improvement strategies. For this reason, new projects have been evidenced such as self-development areas, platforms for mobile devices, robots, intelligent systems, virtual assistants and artificialintelligence, etc. These formats are an example of technological innovation aimed at developing diverse and beneficial educational formats, facilitating the digital transformation that drives innovation. Artificial intelligence has a variety of uses in society and is making great strides in new technologies like blockchain. By far, these are the most innovative and powerful strategies for designing architectures that provide security and reliability in massive data processing. The objective of this research is to determ...