The present review of tourism research called "Conditions of the hotel companies of the category three stars of the historic centre of Trujillo, to provide a service of quality under the SERVQUAL approach and achieve customer satisfaction", aims to determine the conditions that the hotel companies are taking to meet the expectations of its customers, in terms of their perceptions; using the SERVQUAL method for this, which will help to determine the most representative points that these hotels have, in order to achieve customer satisfaction, providing a quality service, from the first moment in which the guest has perceive the service, since the quality of a service is subjective, and is directly related to what the customer perceivesive, the judgment on the service provided._x000D_ Conditions presenting hotels three stars in the historical center of Trujillo, in relation to its tangible ...