The present research project has as its general objective to analyze the impact of integral management on the development of the “holes” in Guayaquil, based on McGregor’s Theories X and Y. The research was carried out using a non-experimental approach, which allowed the management of the foundations based on categories, concepts, variables or pre-existing proposals. This methodological approach was key to collecting valuable information from the selected sample, thus facilitating the design of a comprehensive process reengineering focused on continuous improvement and organizational transformation for sustainable growth and institutional development. For data collection, techniques such as direct observation and the application of structured surveys were used, directed to the managers and employees of the “holes” studied. These methods allowed obtaining a detailed view of the c...