Aplicación de un Modelo de Inventario de Revisión Periódica Probabilístico (MIRPP) para reducir los Costos de Inventario de la empresa Moda Salud S.A.C, Lima 2018 tiene como objetivo general determinar en qué medida la aplicación del modelo reduce los Costos de inventarios de la empresa en estudio. El tipo de estudio, es aplicada, porque permite resolver problemas; explicativa, porque responde a las causas del fenómeno social; cuantitativa, porque recoge y analiza los datos numéricos sobre las variables; longitudinal, donde se toma los datos por un periodo de 6 meses y medio; el diseño de la presente investigación es cuasi experimental donde se ejerce un control sobre la variable independiente. Al aplicar el MIRPP, encontramos el período óptimo de revisión P del inventario, selección del tiempo entre revisiones, y el nivel máximo de inventario T, nivel objetivo de inventar...

This study aims to enhance customer satisfaction in the medical uniforms sector through the implementation of process management, focusing on the Net Promoter Score (NPS). Over eight months, the Plan-Do-Check-Act (PDCA) method was applied, assessing its impact through surveys on a sample of 378 customers. The mixed-methodological approach integrates quantitative and qualitative data to evaluate the influence of process management on customer satisfaction. Results, supported by statistical analysis, underscore the imperative need for effective process management to drive continuous improvement in customer satisfaction, especially in the dynamic retail environment. This study bridges the gap in correlation between process management and tangible improvements in NPS within the retail context, emphasizing its relevance in a post-pandemic scenario where customer expectations and competition d...

This study aims to enhance customer satisfaction in the medical uniforms sector through the implementation of process management, focusing on the Net Promoter Score (NPS). Over eight months, the Plan-Do-Check-Act (PDCA) method was applied, assessing its impact through surveys on a sample of 378 customers. The mixed-methodological approach integrates quantitative and qualitative data to evaluate the influence of process management on customer satisfaction. Results, supported by statistical analysis, underscore the imperative need for effective process management to drive continuous improvement in customer satisfaction, especially in the dynamic retail environment. This study bridges the gap in correlation between process management and tangible improvements in NPS within the retail context, emphasizing its relevance in a post-pandemic scenario where customer expectations and competition d...