The management of information technology in Palm Shanusi Company 2014-2015 by implementing ITIL, studies the problem of the large number of reported incidents in the area of systems, mismanagement by processes and unaware of the rules of use information technologies. ITIL is a framework of best practices, allows the management of quality IT services and suitable cost, maximize service quality, supporting the business expressly provides a clear view of the ability of the IT area, increases satisfaction at work through greater understanding of expectations and service capabilities, minimizes the cycle changes and improves the results of the processes. The population used was the staff working in Palms Shanusi Company, of a sample for the project look first the staff satisfaction survey was applied before the application of ITIL in the company Palms Shanusi the results obtained will be comp...