Objective: To describe and analyze, at various levels, the communication exchanges that took place in a group chat of intensivists using the instant messaging application WhatsApp during the first stage of the COVID-19 pandemic, specifically on the day the first case was confirmed in Mexico. An intense situation showing the three dimensions of the theoretical framework is stood out. Materials and methods: A qualitative research of WhatsApp messages shared between 239 intensivists at the beginning of the pandemic, specifically throughout February 27, 2020. A narrative analysis was used to interpret a fragment of a chat. A schema with three dimensions (analysis of shared information, standards of social action in COVID-19 patient care and emotional expressions) was developed to code and classify the messages. Results: The communication exchanges via WhatsApp made it possible to give meanin...

The communication of health information guarantees the continuity of care, however, there are social interactions that emerge due to work conditions that affect this communication, generating a discontinuity of care. The objective of the study was to recognize the social interactions that affect the communication of health information from the Clinical Record, during medical care. The methodology used was the case study, the extended case method, ethnography and narrative interview in a second level public hospital in Mexico City. The results show that emerging social interactions depend on the scarce digital infrastructure and work overload, affecting the communication of health information in the Clinical Record. In the discussion, it was interpreted that doctors perform alternative actions such as the use of personal resources and the preparation of informal clinical records to try to...

The communication of health information guarantees the continuity of care, however, there are social interactions that emerge due to work conditions that affect this communication, generating a discontinuity of care. The objective of the study was to recognize the social interactions that affect the communication of health information from the Clinical Record, during medical care. The methodology used was the case study, the extended case method, ethnography and narrative interview in a second level public hospital in Mexico City. The results show that emerging social interactions depend on the scarce digital infrastructure and work overload, affecting the communication of health information in the Clinical Record. In the discussion, it was interpreted that doctors perform alternative actions such as the use of personal resources and the preparation of informal clinical records to try to...

The communication of health information guarantees the continuity of care, however, there are social interactions that emerge due to work conditions that affect this communication, generating a discontinuity of care. The objective of the study was to recognize the social interactions that affect the communication of health information from the Clinical Record, during medical care. The methodology used was the case study, the extended case method, ethnography and narrative interview in a second level public hospital in Mexico City. The results show that emerging social interactions depend on the scarce digital infrastructure and work overload, affecting the communication of health information in the Clinical Record. In the discussion, it was interpreted that doctors perform alternative actions such as the use of personal resources and the preparation of informal clinical records to try to...