The objective of this research was to study the transformations in the way of working and in the journalistic routines in the main digital media in Chile and Colombia. It investigated how journalistic routines were forcibly modified due to the restrictions imposed by the Covid-19 pandemic and what job challenges inherent to the profession journalists from these media had to face. The six most read news portals in each country were chosen according to the Alexa.com ranking. Twelve semi-structured interviews were conducted with editors and directors of digital press media to make a comparative study. The main results show that journalistic routines were adapted to the contingency. Some changed notably, such as access to sources and the relationship with the interviewees, teleworking and the use of technologies to collect and produce news. Others were strengthened, such as the editorial mee...

This comparative study analyzes fifteen local digital newspapers from Chile, Peru and Colombia with the objective of investigating how audience feedback influences editorial decisions. A qualitative methodology was used based on semi-structured interviews carried out with editors of the most read Web portals in the five cities with the largest population in each country. The most notable results reveal notable similarities between the media of each nation, evidencing a strong influence of audience feedback on editorial decisions, changes in business models from digital transformation and the use of tools for measuring results, collection of insights and contact with users. This finding suggests the importance of understanding and responding to audience preferences and opinions for local digital media in the region, highlighting the need for editorial strategies that encourage audience pa...