The present research work entitled "Web Information System to improve processes in the Post-Sales Service Area of the Autonort Trujillo SA Company" Its purpose is to ensure that the After Sales Service has better control, handling and quick consultation of the information. As well as the reduction of time on the processes of record of appointments and attention of the appointments, since the client will be a user and will be able to see through the web information about his appointment, the maintenance of his vehicles and when they are ready for his delivery. Also, after-sales service allows automotive agencies to know the opinion of customers, identify opportunities for improvement and evaluate products and processes. However, a poor after-sales service can negatively affect the clients' points of view and reduce sales levels. Thus, having technology as a main tool will replace what is ...