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tesis de maestría
Publicado 2019
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ABSTRACT The General Objective of this investigation was to determine the influence of Credit Risk Management in the Control of the delinquency of the Leon XIII 2013-2016 Cooperative, it is longitudinal and assumes the hypothesis that there is a positive relationship between both variables. The population is represented by all the personnel of the credit area (N = 40 workers. A questionnaire was designed to measure the relationship between both variables, and the reliability of the instrument is validated with a very high Cronbach's Alpha indicator (0.814); Credit risk factors could be identified: Application of customer identification procedures, Identification and relationship of linked accounts, Identification of origin of funds, Crossing of commercial references, Conservation of records and archiving for 10 years, Supervised procedures, Preparation of manuals, Assistance to informati...