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objeto de conferencia
Recently, Artificial Intelligence (AI) enabling technologies have been associated with great sources of competitive advantage. Among such technologies, current Robotic Process Automation (RPA) is considered one of the most promising Artificial Intelligence (AI) implementation strategies. On one hand, we argue that the so far limited academic research on the literature sees RPA as an important tool at the tactical and operational levels. On the other hand, the literature has not properly considered the strategic contribution of RPA in terms of competitive advantages. Through Resource-Based View (RBV) lens, RPA can be seen as a tool that can change, integrate and improve groups of Resources, creating AI capabilities and generating competitive advantages. To date, we did not find any study approaching RPA through the RBV perspective. Also, this article contribuites in four important points....