The following Professional Sufficiency Report entitled: "The management of administrative procedures and customer satisfaction in the company Argenper S.A. - Trujillo headquarters, 2019 - 2022", sets out as main objective to describe the professional experience in terms of the management of administrative procedures and customer satisfaction in the company Argenper S.A. - Trujillo headquarters, in the position of service operator from 2019 to 2022, considering the main problems that afflict the customer service area of this organisation, as well as getting to know the company, describing the functions performed, identifying the problems in terms of the management of procedures and knowing the level of customer satisfaction, additionally, as a complementary part, proposing improvements in terms of the professional training of the student of Administration. In this regard, it is concluded ...