is currently some unanimity that attribute that contributes primarily to determine the position of the company in the long run is the opinion of the customers about the product or service to receive. It is obvious that, to enable customers to form an opinion positive, company must amply satisfy all your needs and expectations. This is what has been called quality of service. Therefore, if satisfy the expectations of the customer is as important as it has been said, it is then necessary to have adequate information on the client that contains aspects related to their needs, with the attributes that are set to determine the level of quality achieved. Quality, and more specifically the quality of the service, is becoming a prerequisite today to compete in organizations around the world, that implications into account results in the short and the long term, are very positive for companies in...