THE DESIGN AND EVALUATION OF AN ORDER MANAGEMENT SOFTWARE ORIENTED TO SMES IN LIMA IS PRESENTED. USING DESIGN THINKING, A PROTOTYPE WAS DEVELOPED FOCUSING ON USABILITY, DESIGN AND USER SATISFACTION. THROUGH A LIKERT SCALE SURVEY OF 308 SME EMPLOYEES, PERCEPTIONS ON OPERATIONAL EFFICIENCY AND USER EXPERIENCE WERE MEASURED. THE RESULTS SHOW HIGH ACCEPTANCE AND HIGHLIGHT THE INTUITIVENESS OF THE SYSTEM. HOWEVER, AREAS SUCH AS LOADING SPEED AND E-COMMERCE FUNCTIONALITIES REQUIRE FUTURE IMPROVEMENTS. THIS STUDY ESTABLISHES A FRAMEWORK FOR SIMILAR TECHNOLOGICAL TOOLS IN COMMERCIAL SECTORS. © (2024), (SCIENCE AND INFORMATION ORGANIZATION). ALL RIGHTS RESERVED.