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tesis doctoral
Publicado 2011
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Although the leadership can be defined with several shades, inside the present research we defined as an influence or the process to influence people so they develop, enthusiasm, good disposition and commitment directed to reach the objectives of a certain mission. A leadership of service combines several important elements: The ability to use the power efficiently and in a responsible way with a motivation of service, the ability to understand that the human beings have different sources of motivation; the ability to inspire and the ability to act in such a way that will develop a motivating environment that leads to the commitment. Nowadays the excellences in the service as the management style has become an inescapable demand in all organization that in the end is directed and composed by people and they are the ones that make decisions that finally will determine the future of the co...