This research analyzed the problem of broken products that negatively affect retail construction finishing companies. For this reason, the study was conducted in a retail company in the mentioned sector. The main problem is broken ceramic tiles found throughout the logistics process. This company has a rate of product breakage of 2.15%, equivalent to 707,704.58 PEN in total cost and costs involved. The leading causes of this problem are poor storage and transportation of products 26.32% and inadequate control and handling of products 27. 03% and poor handling with the forklift 25.97%. A model was formulated under the Lean Manufacturing and warehouse management methodology divided into three stages for the implementation of the tools: "Order and Stability," which consists of the performance of the 5S combined with warehouse management tools, and "Planned Flow," which focuses on the implem...