Credible demonstration of policy or program impacts depends on understanding the distinction between inputs outputs outcomes and indicators. Moreover in order to be trusted public reports on a programs' performance need to focus more selectively on identifying the key measures of performance. In the first place the aim of the article is to provide those involved in the practice of program evaluation with enhanced understanding of the current literature reports and documentation on estimating impacts and results of government programs and policies. Secondly it is designed to share definitions and guidelines used to determine economic impacts. Finally this article includes current best practices involved in measuring incremental impacts all of which we contend enable program evaluation staff providing them with new ways of approaching measurement effectiveness and accountability in a strat...

Credible demonstration of policy or program impacts depends on understanding the distinction between inputs, outputs, outcomes and indicators. Moreover, in order to be trusted, public reports on a programs’ performance need to focus more selectively on identifying the key measures of performance. In the first place, the aim of the article is to provide those involved in the practice of program evaluation with enhanced understanding of the current literature, reports and documentation on estimating impacts and results of government programs and policies. Secondly, it is designed to share definitions and guidelines used to determine economic impacts. Finally, this article includes current best practices involved in measuring incremental impacts, all of which, we contend, enable program evaluation staff providing them with new ways of approaching measurement, effectiveness and accountabil...

Purpose: Employee turnover expenses can cost businesses more than 100 per cent of a single employee’s annual wages and negatively affection an organization’s production and profits. High employee turnover also could affect community tax collections, social programs and physical and mental health issues. Therefore, understanding contributors to higher employee turnover remains essential for organizational managers from both a corporate and societal standpoint. This paper aims to provide an analysis of how job satisfaction and job embeddedness could predict employee turnover intent. Design/methodology/approach: A randomly selected survey which consisted of Andrews and Withey’s (1976) job satisfaction questionnaire, a global job embeddedness scale (Crossley et al., 2007) and a three-item turnover intent questionnaire derived from a survey created by Mobley et al. (1978) using a Likert...

Purpose: Employee turnover expenses can cost businesses more than 100 per cent of a single employee’s annual wages and negatively affection an organization’s production and profits. High employee turnover also could affect community tax collections, social programs and physical and mental health issues. Therefore, understanding contributors to higher employee turnover remains essential for organizational managers from both a corporate and societal standpoint. This paper aims to provide an analysis of how job satisfaction and job embeddedness could predict employee turnover intent. Design/methodology/approach: A randomly selected survey which consisted of Andrews and Withey’s (1976) job satisfaction questionnaire, a global job embeddedness scale (Crossley et al., 2007) and a three-item turnover intent questionnaire derived from a survey created by Mobley et al. (1978) using a Likert...

Purpose – The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally. Design/methodology/approach – The participants for this study consisted of executive-level SME leaders who had the authority to approve ICT implementation within their respective organizations. Individual interviews were undertaken with participants to gain an understanding of their experience of determining the merits of and implementing ICT. The technology acceptance model, which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use and intention to use technology, was applied as a framework to explain the Nigerian SME’s ICT adoption strategies. Findings â€...