This research was conducted to know the perception of quality of service provided by the transport company "ROYAL TRAVEL S. C. R. L." in the path of Trujillo Quiruvilca. For which a simple random sample of 223 users of a finite population 01 manager and 21 workers was used. interview technique addressed to the manager, a questionnaire survey of staff and survey SERVQUAL model adapted to passenger transport was applied; measuring 22 indicators related to quality dimensions as: Tangibles, Reliability, Responsiveness, Security, Empathy and intervening variables (demographic and Preferences) in the Likert scale with 5 levels to know the degree of agreement or disagreement users according to the perceived service. The socio-demographic profile obtained for both users and staff; also the view of manager .The user profile is characterized by traveling weekly and monthly in the evening and morni...