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tesis de maestría
In the department of Lambayeque, the production of drinking water demands high maintenance costs for the EPS, either in its collection, purification and subsequent distribution. The relevant costs are: investment in infrastructure, personnel costs, operational costs such as: electricity, chemicals, misuse of this, etc.; administrative costs, system management costs, and costs that are reversed by paying the service provided by users. In EPSEL S.A., there is a difference between the volumes of water produced and those billed, reaching the average of 43.56% and 46% overall of Non-Billed Water (ANF). These are the statistics from 2016 and 2017 respectively. Therefore, efforts should be prioritized to reduce these differences that have a negative economic relevance in the management of the company. In this context, the present approach to address these issues will be called execution of the ...