The following research had the general objective of improving the management processes in the company Inversiones & Contractors Zayd SAC, to reduce operating costs, having as a research problem: How does the improvement of management processes reduce the operating costs of the company Inversiones & Contractors Zayd SAC ?, whose research hypothesis is: The improvement of management processes significantly reduces operating costs in the company Inversiones & Contractors Zayd SAC - 2018. The population was made up of 25 employees of the company, whose sample is 25 employees, the type of research is explanatory. The results obtained are: 48% of the collaborators indicate that the level of process management of the company Inversiones & Contractors Zayd S.A.C. it is bad, 32% indicate that it is fair and 20% indicate that it is good. The operating costs of the company before the improvement we...