The purpose of this work was to improve the operational management of Inversiones Alto Chicama E.I.R.L., through the process management system. The research design is experimental; The variables considered were the process management system and the operational management of Inversiones Alto Chicama E.I.R.L. From the diagnosis that has been prepared, an analysis of the results was presented in order to corroborate with quantitative data, the evidence presented and the improvement achieved with the process management system; improving the current existing situation through the standardization of best practices that ensure compliance with the standards required by customers. The implementation proposal was designed and implemented, containing the necessary elements to control the processes that are developed in the company, guaranteeing that the services and products are provided in a consi...