This paper focus on implementation of communication strategies developed in the Rehabilitation of Potable Water and Sewerage Network Lote 3 project, executed between 2013 and 2014 in the district of Comas, north of Lima-Peru, and belonging to the Servicio de Agua Potable y Alcantarillado de Lima (SEDAPAL), company responsible for water and sewage in Lima. As a result, it could be observed that the implementation of a diagnosis of perceptions, the communication plan and the communication and education products allowed to facilitate the design of messages according to the context of the project, taking into account the speeches of the users against and in favor of the project, as well as the objectives sought by the executing company.

This paper focus on implementation of communication strategies developed in the Rehabilitation of Potable Water and Sewerage Network Lote 3 project, executed between 2013 and 2014 in the district of Comas, north of Lima-Peru, and belonging to the Servicio de Agua Potable y Alcantarillado de Lima (SEDAPAL), company responsible for water and sewage in Lima. As a result, it could be observed that the implementation of a diagnosis of perceptions, the communication plan and the communication and education products allowed to facilitate the design of messages according to the context of the project, taking into account the speeches of the users against and in favor of the project, as well as the objectives sought by the executing company.

Las obras de construcción de gran envergadura producen múltiples impactos sociales, económicos y ambientales en los espacios donde se desarrollan. Estos tipos de reacciones deben ser prevenidos y gestionados; para ese fin, una de las herramientas imprescindibles es la comunicación. En este informe se ha sistematizado la experiencia de comunicación social desarrollada en el “Proyecto Lote 3”, una obra de rehabilitación de redes de agua potable y alcantarillado de grandes proporciones, ejecutada por la empresa constructora Consorcio Lima Norte (CLN). El cliente fue el Servicio de Agua Potable y Alcantarillado de Lima (SEDAPAL). La obra consistió en el cambio de las tuberías y los componentes de los sistemas de agua potable y alcantarillado que abastecían a más de 22 mil usuarios y sus familias. También incluyó el reemplazo de las cajas domiciliarias ubicadas justo frente a ...