This study describes the validation of a construct to determine the quality of tourism services, which is regarded as the activity with the greatest global impact on political, economic, social, cultural, environmental and technological fields. This activity is no longer only based on the idea of the trip as it was previously understood. At present, it is increasingly oriented towards an active and participatory model, which suggests establishing innovative coexistence, learning and enjoyment strategies for both travelers and hosts. To this end, it is essential to consider services and their impact on competitiveness and sustainable development. The current trend of tourism is to place greater emphasis on the quality of tourism services as it is considered to be an essential part of the tourist experience, which raises the following question: what dimensions from the quality of tourism s...

This study describes the validation of a construct to determine the quality of tourism services, which is regarded as the activity with the greatest global impact on political, economic, social, cultural, environmental and technological fields. This activity is no longer only based on the idea of the trip as it was previously understood. At present, it is increasingly oriented towards an active and participatory model, which suggests establishing innovative coexistence, learning and enjoyment strategies for both travelers and hosts. To this end, it is essential to consider services and their impact on competitiveness and sustainable development. The current trend of tourism is to place greater emphasis on the quality of tourism services as it is considered to be an essential part of the tourist experience, which raises the following question: what dimensions from the quality of tourism s...

Analiza la calidad de los servicios turísticos de Riobamba como asunto determinante de desarrollo local con sustento en la sostenibilidad; lo cual permite concluir que la gestión en la calidad de los servicios turísticos de Riobamba se encuentra correlacionada con el desarrollo sostenible de Chimborazo y Ecuador. A partir de ello; es posible generar un modelo de ecuaciones estructurales que permite definir y corroborar la pertinencia de las dimensiones de la calidad de los servicios turísticos y del desarrollo sostenible de manera positiva y muy significante. A pesar de este aporte; es evidente la necesidad de continuar con futuras investigaciones que permitan afinar estrategias que permitan ajustar los indicadores de la calidad con aquellos del desarrollo sostenible a partir de la práctica del turismo.

This article presents the results of the research in determining the influence degree in human management in Hostelries about sustainable tourism in Riobamba city, Ecuador. The research has quantity focus, descriptive, correlational; it is not experimental and transversal. The objectives achieved are: To related the field management processes in action in the hostelries. To show the needs that management from the sustainability view in the business competitively. It was developed 44 questionnaires to be applied with workers, employers from the hostelries. The results getting from the research through the Alpha Cronbach its value was 0.872 it is considered as good; therefore the instrument is reliable to be applied. In conclusion, there is a significant correlation according to the sample; the biggest correlation comes between the dimension of organizational culture and the organizational...

El presente artículo refleja resultados de la investigación, al determinar el grado de influencia de la gestión del talento humano en hosterías sobre el desarrollo sostenible del turismo en el cantón Riobamba, Ecuador. El tipo de investigación es de enfoque cuantitativo, aplicada, descriptiva, correlacional no experimental y transversal. Los objetivos logrados son de relacionar proceso de gestión en el campo de acción de las hosterías, Demostrar la necesidad de gestionar desde la visión de la sostenibilidad inscrito en la competitividad empresarial. Se realizo 44 cuestionarios para trabajadores y empleados de las hosterías conformados por 32 ítems, los resultados obtenidos con el Alfa de Cronbach cuyo valor fue 0.872, este se evalúa como bueno por tanto el instrumento es fiable para ser aplicado, por lo que se concluye que existe correlación significativa de acuerdo a la mu...