This research work will analyze the implementation of the QFD approach for the design of services in the hotel sector in Lima, Peru, in order to provide a new and improved delivery of this service, based on the growing trend of virtual commerce. In the first chapter, the formulation of the research question of the new approach to be provided by the hotel sector after the increase of e-commerce given the social confinement is presented, the description of the QFD concept, the objectives (general and specific) and the variables are also mentioned. The second chapter deals with the conceptual framework, where the important key words of the research work are mentioned; and the referential framework, which is given by the research sources used. Then, in the third chapter, the scope of the research, the collection of information through the survey and its research design are explained. Then, i...

Nowadays, there is an existing growing trend about personal image care, being personal skin care one of the most important and influential aspects of the industry. For that reason, we propose the realization of a moisturizer of spirulina and coconut oil which provides many benefits to the skin and is composed of much healthier ingredients. This research work is based on 8 fundamental chapters, with the purpose of determining the viability and feasibility of the study. The first chapter explains the objectives of the research, the justification of its implementation and hypothesis. The second chapter details the market study and calculation of the project’s demand, through the application of surveys and the utilization of information sources, where a demand of 41 623 bottles was obtained for 2026. The chapter 3 and 4 focus on the location and size of the processing plant, which will be ...