The mining sector stands out for its great importance for the economic development of Peru since it is a generator of employment and foreign exchange; It’s also important to recognize and understand that we are in a globalized market with a high degree of competitiveness.This thesis was carried out with the purpose of proposing improvement proposals in the logistics process. The reduction of the delivery time of the customer service was identified as an opportunity for improvement, a qualitative analysis was carried out in order to identify the processes with the greatest impact on the reduction of the compliance rate, determining that the process with the greatest criticality and problems it was the logistics process with 35%. Within this process, a time-by-activity analysis was carried out, establishing that the activities that comprised the critical path belonged to the warehouse su...