The level of perception that visitors show regarding the services provided by the_x000D_ Huaca de la Luna Archaeological Complex is high, evidenced by tangible_x000D_ elements, reliability, responsiveness, security and empathy; Emphasizing empathy and security, according to the Likert scale with "very good", both qualifications being considered at the "High" level of perception, since in providing the service the employee offers individualized attention because human capital has previous information and Experience in the customer service generating the service is ideally performed because it serves according to the type of client (introverted, extroverted, conflictive). Also, the interest they show in the tourist attraction. At the same time there is teamwork of the different areas so as not to neglect the visitor that is given by the good working climate between the collaborators; On th...