This study explores the coexistence challenges among Buenos Aires subway passengers. It focuses on analyzing coexistence problems, perceptions, and participation in conflicts, as well as tolerance towards norm deviations. An online survey with 768 riders revealed that conflicts among passengers reproduce violence and create a social climate of mistreatment, normalizing disrespectful behaviors. Participants reported a stressful environment leading to contradictory behaviors: they are both vigilant and detached, paying less attention to others’ needs and more tolerance towards uncivil behavior. The findings suggest that the lack of adherence to social norms exacerbates the tense atmosphere, highlighting the need for better regulation and enforcement to improve passenger coexistence.

This study explores the coexistence challenges among Buenos Aires subway passengers. It focuses on analyzing coexistence problems, perceptions, and participation in conflicts, as well as tolerance towards norm deviations. An online survey with 768 riders revealed that conflicts among passengers reproduce violence and create a social climate of mistreatment, normalizing disrespectful behaviors. Participants reported a stressful environment leading to contradictory behaviors: they are both vigilant and detached, paying less attention to others’ needs and more tolerance towards uncivil behavior. The findings suggest that the lack of adherence to social norms exacerbates the tense atmosphere, highlighting the need for better regulation and enforcement to improve passenger coexistence.

This study explores the coexistence challenges among Buenos Aires subway passengers. It focuses on analyzing coexistence problems, perceptions, and participation in conflicts, as well as tolerance towards norm deviations. An online survey with 768 riders revealed that conflicts among passengers reproduce violence and create a social climate of mistreatment, normalizing disrespectful behaviors. Participants reported a stressful environment leading to contradictory behaviors: they are both vigilant and detached, paying less attention to others’ needs and more tolerance towards uncivil behavior. The findings suggest that the lack of adherence to social norms exacerbates the tense atmosphere, highlighting the need for better regulation and enforcement to improve passenger coexistence.

Based on the Evaluative Model of Normative Appeals (EMNA), we designed a diagnosis tool that allows forecasting the extent to which employees may comply with a set of norms. We first performed two cross-sectional studies to apply the tool within a general sample of workers (Study 1, N = 382) and within a sample of employees of a specific organization (Study 2, N = 82). Two months later we tested in the same organization (Study 3, N = 80) whether the willingness to comply with a set of normative appeals was aligned with the diagnosis generated in Study 2. The results support the validity of the tool to diagnose the perception of and willingness to comply with normative appeals.

Based on the Evaluative Model of Normative Appeals (EMNA), we designed a diagnosis tool that allows forecasting the extent to which employees may comply with a set of norms. We first performed two cross-sectional studies to apply the tool within a general sample of workers (Study 1, N = 382) and within a sample of employees of a specific organization (Study 2, N = 82). Two months later we tested in the same organization (Study 3, N = 80) whether the willingness to comply with a set of normative appeals was aligned with the diagnosis generated in Study 2. The results support the validity of the tool to diagnose the perception of and willingness to comply with normative appeals.

Based on the Evaluative Model of Normative Appeals (EMNA), we designed a diagnosis tool that allows forecasting the extent to which employees may comply with a set of norms. We first performed two cross-sectional studies to apply the tool within a general sample of workers (Study 1, N = 382) and within a sample of employees of a specific organization (Study 2, N = 82). Two months later we tested in the same organization (Study 3, N = 80) whether the willingness to comply with a set of normative appeals was aligned with the diagnosis generated in Study 2. The results support the validity of the tool to diagnose the perception of and willingness to comply with normative appeals.