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tesis de grado
This research study aims to determine the influence of the Starbucks brand on the consumers perceived value of the product. In addition, it is intended to describe the brand identity that Starbucks transmits to its consumers and to determine the relationship between, specifically, brand satisfaction and brand loyalty with the perceived value of the brand's products. To do this, a quantitative approach methodology was used, collecting the required information through a questionnaire applied to a sample of 200 Starbucks consumers, between 18 and 55 years, from A and B socioeconomic levels, who reside in Zone 7 of Metropolitan Lima, Perú. The data treatment was carried out with the SPSS statistical program, through an analysis of descriptive statistics, contingency tables and correlations between the indicators that explain the study variables. The results obtained show that Starbucks bran...