The development of information and communication technologies has shaped the different ways of working for different companies. The Emanuel Specialized Clinic, with the aim of improving the services provided by users, implemented a web application for the management of electronic medical records in order to improve the service. In this context, the question was: How does the development and implementation of a web application for the management of electronic medical records improve the quality of the service in the Emanuel Specialized Clinic, San Juan Bautista 2021? To answer the question, the specific objectives were to evaluate, before and after implementation, and to compare these results. The study is quantitative, analytical, quasi-experimental, with a pre and post test to determine how the quality of service improves. The sample universe consisted of 18 users (08 doctors, 04 nurses...