ABSTRACT The purpose of this research is to determine the way in which quality audit of human resources management contributes to the quality of the administrative service at Universidad San Pedro – Chimbote, 2017. For this, a quality audit was carried out, which included a questionnaire to measure the satisfaction of administrative staff, regarding the management of human resources. And, a questionnaire was applied to measure the satisfaction of the teaching staff and students, regarding the quality of the administrative service. The result was the identification of nonconformities, which prevent the development of a quality administrative human resource: competent, conscious and satisfied; which impacts the quality of the administrative service, generating dissatisfaction in teachers and students. Then, corrective actions were suggested, which led to the analysis of the causes, of no...