In today's globalized world, innovation and the implementation of new technologies in business have become an important factor for the development of companies, especially SMEs, which use of all their resources with the objective of generating value in terms of productivity to continue growing. In this sense, social networks, being a tool, in a certain way without cost, is often used to communicate with customers. The reason why they decide to use certain technological tools may vary according to the characteristics of each SME. The purpose of this study is to explore the factors that influence the adoption of social networks and explain the relationship of these factors with the adoption of social networks in importing SMEs in the drugstore sector. An existing conceptual model is proposed that explains the adoption of new technologies (the TOE – Technological-Organizational-Environmen...