Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022
Descripción del Articulo
This study focuses on analyzing the influence of chatbot implementation on the export of information technology services in China, South Korea, Hong Kong during the period 2019-2022.The methodology employed a systematic review of scientific literature, making the development mostly a qualitative des...
| Autores: | , , , , , , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2024 |
| Institución: | Universidad Peruana de Ciencias Aplicadas |
| Repositorio: | UPC-Institucional |
| Lenguaje: | español |
| OAI Identifier: | oai:repositorioacademico.upc.edu.pe:10757/676357 |
| Enlace del recurso: | http://hdl.handle.net/10757/676357 |
| Nivel de acceso: | acceso embargado |
| Materia: | Chatbots customer service information technology process automation service export technological innovation technology trends |
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| dc.title.es_PE.fl_str_mv |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| title |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| spellingShingle |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 Agustín Vásquez Tarrillo, Renzo Chatbots customer service information technology process automation service export technological innovation technology trends |
| title_short |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| title_full |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| title_fullStr |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| title_full_unstemmed |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| title_sort |
Influence of chatbots on the export of information technology services in Asia: bibliographic review period 2019-2022 |
| author |
Agustín Vásquez Tarrillo, Renzo |
| author_facet |
Agustín Vásquez Tarrillo, Renzo Luisaldo Vera Peña, Robert César Vergaray Monteza, Julio Vanesa Zamora Alhuay, Jerly Alexandra Zuloaga Gamarra, Patricia Mercedes Cerna Huarachi, Delia del Pilar Napa Alva, Rosario |
| author_role |
author |
| author2 |
Luisaldo Vera Peña, Robert César Vergaray Monteza, Julio Vanesa Zamora Alhuay, Jerly Alexandra Zuloaga Gamarra, Patricia Mercedes Cerna Huarachi, Delia del Pilar Napa Alva, Rosario |
| author2_role |
author author author author author author |
| dc.contributor.author.fl_str_mv |
Agustín Vásquez Tarrillo, Renzo Luisaldo Vera Peña, Robert César Vergaray Monteza, Julio Vanesa Zamora Alhuay, Jerly Alexandra Zuloaga Gamarra, Patricia Mercedes Cerna Huarachi, Delia del Pilar Napa Alva, Rosario |
| dc.subject.es_PE.fl_str_mv |
Chatbots customer service information technology process automation service export technological innovation technology trends |
| topic |
Chatbots customer service information technology process automation service export technological innovation technology trends |
| description |
This study focuses on analyzing the influence of chatbot implementation on the export of information technology services in China, South Korea, Hong Kong during the period 2019-2022.The methodology employed a systematic review of scientific literature, making the development mostly a qualitative descriptive design.Additionally, 30 research articles were selected to analyze how personalization of interactions with clients, self-service, and the collection of feedback in chatbots influence the exportation of information technology services.The findings indicate that the implementation of chatbots has emerged as a critical factor in optimizing the processes of exporting information technology services in a highly competitive and digitized market. |
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2024 |
| dc.date.accessioned.none.fl_str_mv |
2024-11-02T09:01:48Z |
| dc.date.available.none.fl_str_mv |
2024-11-02T09:01:48Z |
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2024-01-01 |
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info:eu-repo/semantics/article |
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article |
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10.18687/LACCEI2024.1.1.636 |
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http://hdl.handle.net/10757/676357 |
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24146390 |
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Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology |
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2-s2.0-85203786245 |
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SCOPUS_ID:85203786245 |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
