Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Chonate-Segura, Johann, Ramirez-Vega, Lincoln, Peñafiel-Carrera, Juan, Raymundo, Carlos
Formato: artículo
Fecha de Publicación:2021
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/657858
Enlace del recurso:http://hdl.handle.net/10757/657858
Nivel de acceso:acceso embargado
Materia:ATMs
Process standardization
Service management
Time study
Vehicle Routing Problem (VRP)
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network_acronym_str UUPC
network_name_str UPC-Institucional
repository_id_str 2670
dc.title.es_PE.fl_str_mv Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
title Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
spellingShingle Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
Chonate-Segura, Johann
ATMs
Process standardization
Service management
Time study
Vehicle Routing Problem (VRP)
title_short Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
title_full Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
title_fullStr Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
title_full_unstemmed Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
title_sort Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
author Chonate-Segura, Johann
author_facet Chonate-Segura, Johann
Ramirez-Vega, Lincoln
Peñafiel-Carrera, Juan
Raymundo, Carlos
author_role author
author2 Ramirez-Vega, Lincoln
Peñafiel-Carrera, Juan
Raymundo, Carlos
author2_role author
author
author
dc.contributor.author.fl_str_mv Chonate-Segura, Johann
Ramirez-Vega, Lincoln
Peñafiel-Carrera, Juan
Raymundo, Carlos
dc.subject.es_PE.fl_str_mv ATMs
Process standardization
Service management
Time study
Vehicle Routing Problem (VRP)
topic ATMs
Process standardization
Service management
Time study
Vehicle Routing Problem (VRP)
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2021-11-02T15:10:34Z
dc.date.available.none.fl_str_mv 2021-11-02T15:10:34Z
dc.date.issued.fl_str_mv 2022-01-01
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.issn.none.fl_str_mv 23673370
dc.identifier.doi.none.fl_str_mv 10.1007/978-3-030-85540-6_151
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/657858
dc.identifier.eissn.none.fl_str_mv 23673389
dc.identifier.journal.es_PE.fl_str_mv Lecture Notes in Networks and Systems
dc.identifier.eid.none.fl_str_mv 2-s2.0-85115649645
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85115649645
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 23673370
10.1007/978-3-030-85540-6_151
23673389
Lecture Notes in Networks and Systems
2-s2.0-85115649645
SCOPUS_ID:85115649645
0000 0001 2196 144X
url http://hdl.handle.net/10757/657858
dc.language.iso.es_PE.fl_str_mv eng
language eng
dc.relation.url.es_PE.fl_str_mv https://link.springer.com/chapter/10.1007/978-3-030-85540-6_151
dc.rights.es_PE.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.es_PE.fl_str_mv application/html
dc.publisher.es_PE.fl_str_mv Springer Science and Business Media Deutschland GmbH
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv Lecture Notes in Networks and Systems
dc.source.volume.none.fl_str_mv 319
dc.source.beginpage.none.fl_str_mv 1178
dc.source.endpage.none.fl_str_mv 1185
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/657858/1/license.txt
bitstream.checksum.fl_str_mv 8a4605be74aa9ea9d79846c1fba20a33
bitstream.checksumAlgorithm.fl_str_mv MD5
repository.name.fl_str_mv Repositorio académico upc
repository.mail.fl_str_mv upc@openrepository.com
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spelling f0a6a461d407fecc572605e024cb6c5cf302fd46fdf3705abbd39332232f099530008a7dd09df0fe8f7e4b6acc4b4e4c216f1b29165990ab4ce165cbf28f5e4ccd9500Chonate-Segura, JohannRamirez-Vega, LincolnPeñafiel-Carrera, JuanRaymundo, Carlos2021-11-02T15:10:34Z2021-11-02T15:10:34Z2022-01-012367337010.1007/978-3-030-85540-6_151http://hdl.handle.net/10757/65785823673389Lecture Notes in Networks and Systems2-s2.0-85115649645SCOPUS_ID:851156496450000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. However, in Peru, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the attention of the services and arrival at the wrong time for the attention. That is why the main objective of the project is to reduce the lead time to comply with the annual schedule, since there is a loss of 33.44% of the billing of the maintenance service for the year 2019. For this reason, a model is designed of maintenance service management that includes the assignment of the route by the Vehicle Routing Problem through the Euclidean distance and the standardization of processes through the study of times. Finally, it has been possible to reduce lead time and comply with the maintenance schedule.application/htmlengSpringer Science and Business Media Deutschland GmbHhttps://link.springer.com/chapter/10.1007/978-3-030-85540-6_151info:eu-repo/semantics/embargoedAccessATMsProcess standardizationService managementTime studyVehicle Routing Problem (VRP)Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Companyinfo:eu-repo/semantics/articleLecture Notes in Networks and Systems31911781185reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/657858/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/657858oai:repositorioacademico.upc.edu.pe:10757/6578582021-11-02 15:31:20.565Repositorio académico upcupc@openrepository.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Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
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