Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore

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Retail trade is one of the main economic activities most develop d in the MYPES of Peru; this sector faces the rapid growth of its competitors, which are convenience stores and discount stores, due to the model of modern business that they handle, affect the nanostores. According to the above, nanos...

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Detalles Bibliográficos
Autores: Quiroz-Flores, Juan Carlos, Valverde-Huaman, Carla Brenda, Romero-Vega, Martin Alvaro
Formato: artículo
Fecha de Publicación:2022
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/663443
Enlace del recurso:http://hdl.handle.net/10757/663443
Nivel de acceso:acceso embargado
Materia:business process management
digital transformation
nanostore
POS
sales level
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dc.title.es_PE.fl_str_mv Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
title Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
spellingShingle Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
Quiroz-Flores, Juan Carlos
business process management
digital transformation
nanostore
POS
sales level
title_short Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
title_full Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
title_fullStr Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
title_full_unstemmed Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
title_sort Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
author Quiroz-Flores, Juan Carlos
author_facet Quiroz-Flores, Juan Carlos
Valverde-Huaman, Carla Brenda
Romero-Vega, Martin Alvaro
author_role author
author2 Valverde-Huaman, Carla Brenda
Romero-Vega, Martin Alvaro
author2_role author
author
dc.contributor.author.fl_str_mv Quiroz-Flores, Juan Carlos
Valverde-Huaman, Carla Brenda
Romero-Vega, Martin Alvaro
dc.subject.es_PE.fl_str_mv business process management
digital transformation
nanostore
POS
sales level
topic business process management
digital transformation
nanostore
POS
sales level
description Retail trade is one of the main economic activities most develop d in the MYPES of Peru; this sector faces the rapid growth of its competitors, which are convenience stores and discount stores, due to the model of modern business that they handle, affect the nanostores. According to the above, nanostores must acquire new ways to grow and outperform their competitors. Therefore, they must adapt to recent technological advances and apply more appropriate strategies for their growth. This study aims to redesign the commercial process of these businesses through the BPM methodology and DT tools to generate higher sales since they are currently at 40. 36% caused by poor management in their business process. After applying the model through the implementation method, sales increased by 69.55%, thus generating a more significant profit.
publishDate 2022
dc.date.accessioned.none.fl_str_mv 2022-11-10T10:46:55Z
dc.date.available.none.fl_str_mv 2022-11-10T10:46:55Z
dc.date.issued.fl_str_mv 2022-01-01
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.doi.none.fl_str_mv 10.1109/ICIM56520.2022.00051
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/663443
dc.identifier.journal.es_PE.fl_str_mv Proceedings - 2022 8th International Conference on Information Management, ICIM 2022
dc.identifier.eid.none.fl_str_mv 2-s2.0-85137021964
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85137021964
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 10.1109/ICIM56520.2022.00051
Proceedings - 2022 8th International Conference on Information Management, ICIM 2022
2-s2.0-85137021964
SCOPUS_ID:85137021964
0000 0001 2196 144X
url http://hdl.handle.net/10757/663443
dc.language.iso.es_PE.fl_str_mv eng
language eng
dc.relation.url.es_PE.fl_str_mv https://ieeexplore.ieee.org/document/9845221
dc.rights.es_PE.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.es_PE.fl_str_mv application/flv
dc.publisher.es_PE.fl_str_mv Institute of Electrical and Electronics Engineers Inc.
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
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dc.source.journaltitle.none.fl_str_mv Proceedings - 2022 8th International Conference on Information Management, ICIM 2022
dc.source.beginpage.none.fl_str_mv 241
dc.source.endpage.none.fl_str_mv 245
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spelling 265548cea47cb89ee1110be5c36ef7412a0072dc98a779826e18ed5b2be9afd130047a50ce7903188ba07be8a3a6c363548300Quiroz-Flores, Juan CarlosValverde-Huaman, Carla BrendaRomero-Vega, Martin Alvaro2022-11-10T10:46:55Z2022-11-10T10:46:55Z2022-01-0110.1109/ICIM56520.2022.00051http://hdl.handle.net/10757/663443Proceedings - 2022 8th International Conference on Information Management, ICIM 20222-s2.0-85137021964SCOPUS_ID:851370219640000 0001 2196 144XRetail trade is one of the main economic activities most develop d in the MYPES of Peru; this sector faces the rapid growth of its competitors, which are convenience stores and discount stores, due to the model of modern business that they handle, affect the nanostores. According to the above, nanostores must acquire new ways to grow and outperform their competitors. Therefore, they must adapt to recent technological advances and apply more appropriate strategies for their growth. This study aims to redesign the commercial process of these businesses through the BPM methodology and DT tools to generate higher sales since they are currently at 40. 36% caused by poor management in their business process. After applying the model through the implementation method, sales increased by 69.55%, thus generating a more significant profit.application/flvengInstitute of Electrical and Electronics Engineers Inc.https://ieeexplore.ieee.org/document/9845221info:eu-repo/semantics/embargoedAccessbusiness process managementdigital transformationnanostorePOSsales levelManagement Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostoreinfo:eu-repo/semantics/articleProceedings - 2022 8th International Conference on Information Management, ICIM 2022241245reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/663443/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/663443oai:repositorioacademico.upc.edu.pe:10757/6634432022-11-10 10:46:56.505Repositorio académico upcupc@openrepository.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Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
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