El clima organizacional y el desempeño laboral de los trabajadores de Compartamos Financiera S.A. agencia Trujillo Centro - año 2016

• Autor: Vásquez Andrade, Sandra Fiorella
• Formato: tesis de grado
• Fecha de Publicación: 2017
• Institución: Universidad Nacional de Trujillo
• Repositorio: UNITRU-Tesis
• Lenguaje: español
• OAI Identifier: oai:dspace.unitru.edu.pe:20.500.14414/9524
• Enlace del recurso: https://hdl.handle.net/20.500.14414/9524
• Nivel de acceso: acceso abierto
• Materia: Recursos humanos; Entidad financiera; Clima laboral; Desempeño laboral; Clima organizacional

The purpose of this research work is to determinate the relationship between organizational climate and job performance of the employees at “Compartamos Financiera-Agency Trujillo Centre”, because of that two surveys were carried out, the first one was conducted to agency´s staff with regard to organizational climate, and the second one was conducted to the agency´s managers for the purpose of evaluating their employees. The survey sample was composed of total population, consisting of 60 employees. According to the results, it was concluded that there is a high relation between organizational climate and job performance of the employees of “Compartamos Financiera - Agency Trujillo Centro”. It was demonstrated that the agency has a good and friendly work environment and the employees’ job performance was good, highlighting the cooperation dimension. In sum up, it is recommended to develop an annual training program for agency´s employees and leaders, standardization of promotion process and implementing a employee recognition program, allowing the company to improve its short and long term management.