Uso de señales sociales en la humanización de los agentes conversacionales: Un mapeo sistemático

• Autor: Sipiran Morillo, Nathaly Lizbeth
• Formato: tesis de grado
• Fecha de Publicación: 2021
• Institución: Universidad Nacional de Trujillo
• Repositorio: UNITRU-Tesis
• Lenguaje: español
• OAI Identifier: oai:dspace.unitru.edu.pe:20.500.14414/16470
• Enlace del recurso: https://hdl.handle.net/20.500.14414/16470
• Nivel de acceso: acceso abierto
• Materia: Señales sociales; Agentes conversacionales

This research provides an overview of the use of social cues in _x000D_ conversational agents from a multidisciplinary perspective. The use of a _x000D_ systematic mapping helped to obtain this overview through a classification that _x000D_ was based on the taxonomy of Feine et al. for the extraction of social cues; this _x000D_ entire classification was based on the sub-research questions answered through _x000D_ the 40 studies selected within the mapping._x000D_ A frequent use of the social cues "suggestions and advice" was found within _x000D_ the studies included in the mapping, this is due to the fact that a common _x000D_ objective in the conversational agents is to help the user since the application _x000D_ area as recommendation systems had a greater presence in the results of this _x000D_ study. On the other hand, gaps were found in the research regarding some _x000D_ categories of the classification and another such as lack of studies in the _x000D_ Spanish-speaking community