Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study

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Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium- sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach’s insights offer an optimal vision for reducing technical gaps and a...

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Detalles Bibliográficos
Autores: Ramirez Alva, Angiebett Sallet Danney, Daza Moran, Francisco Javier
Formato: tesis de grado
Fecha de Publicación:2023
Institución:Universidad de Lima
Repositorio:ULIMA-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.ulima.edu.pe:20.500.12724/18419
Enlace del recurso:https://hdl.handle.net/20.500.12724/18419
Nivel de acceso:acceso abierto
Materia:Pequeñas y medianas empresas
Producción eficiente
Small business
Lean manufacturing
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dc.title.es_PE.fl_str_mv Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
title Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
spellingShingle Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
Ramirez Alva, Angiebett Sallet Danney
Pequeñas y medianas empresas
Producción eficiente
Small business
Lean manufacturing
https://purl.org/pe-repo/ocde/ford#2.11.04
title_short Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
title_full Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
title_fullStr Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
title_full_unstemmed Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
title_sort Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
author Ramirez Alva, Angiebett Sallet Danney
author_facet Ramirez Alva, Angiebett Sallet Danney
Daza Moran, Francisco Javier
author_role author
author2 Daza Moran, Francisco Javier
author2_role author
dc.contributor.advisor.fl_str_mv Collao Díaz, Martín Fidel
dc.contributor.author.fl_str_mv Ramirez Alva, Angiebett Sallet Danney
Daza Moran, Francisco Javier
dc.subject.es_PE.fl_str_mv Pequeñas y medianas empresas
Producción eficiente
Small business
Lean manufacturing
topic Pequeñas y medianas empresas
Producción eficiente
Small business
Lean manufacturing
https://purl.org/pe-repo/ocde/ford#2.11.04
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.04
description Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium- sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach’s insights offer an optimal vision for reducing technical gaps and assessing performance indicators. This case study aimed to improve service-level performance in a gaming peripherals SME by incorporating traditional engineering tools into the Define, Measure, Analyse, Improve, and Control (DMAIC) framework, validating its results through a two-month pilot plan, and analysing process improvement via statistical software. The study’s findings revealed that SMEs could effectively control delays in order processing through statistical control planning regardless of financial capabilities.
publishDate 2023
dc.date.accessioned.none.fl_str_mv 2023-06-28T20:26:06Z
dc.date.available.none.fl_str_mv 2023-06-28T20:26:06Z
dc.date.issued.fl_str_mv 2023
dc.type.none.fl_str_mv info:eu-repo/semantics/bachelorThesis
dc.type.other.none.fl_str_mv Tesis
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dc.identifier.citation.es_PE.fl_str_mv Ramirez Alva, A. S. D. & Daza Moran, F. J. (2023). Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18419
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12724/18419
dc.identifier.isni.none.fl_str_mv 121541816
identifier_str_mv Ramirez Alva, A. S. D. & Daza Moran, F. J. (2023). Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18419
121541816
url https://hdl.handle.net/20.500.12724/18419
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.ispartof.fl_str_mv SUNEDU
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dc.publisher.none.fl_str_mv Universidad de Lima
dc.publisher.country.none.fl_str_mv PE
publisher.none.fl_str_mv Universidad de Lima
dc.source.none.fl_str_mv Repositorio Institucional - Ulima
Universidad de Lima
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instname_str Universidad de Lima
instacron_str ULIMA
institution ULIMA
reponame_str ULIMA-Institucional
collection ULIMA-Institucional
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spelling Collao Díaz, Martín FidelRamirez Alva, Angiebett Sallet DanneyDaza Moran, Francisco Javier2023-06-28T20:26:06Z2023-06-28T20:26:06Z2023Ramirez Alva, A. S. D. & Daza Moran, F. J. (2023). Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/18419https://hdl.handle.net/20.500.12724/18419121541816Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium- sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach’s insights offer an optimal vision for reducing technical gaps and assessing performance indicators. This case study aimed to improve service-level performance in a gaming peripherals SME by incorporating traditional engineering tools into the Define, Measure, Analyse, Improve, and Control (DMAIC) framework, validating its results through a two-month pilot plan, and analysing process improvement via statistical software. 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Improving service level performance by implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
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