Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution

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In a society in constant growth, banking institutions have been forced to satisfy more and more the needs of their clients. Among the most requested services are the bank loans, particularly those intended for medium and large-sized companies. This study deals with the development of a proposal to i...

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Detalles Bibliográficos
Autores: Geronimo Cier, Alonso Martin, Gratelly Melendez, Sebastian Alonso
Formato: tesis de grado
Fecha de Publicación:2024
Institución:Universidad de Lima
Repositorio:ULIMA-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.ulima.edu.pe:20.500.12724/22490
Enlace del recurso:https://hdl.handle.net/20.500.12724/22490
Nivel de acceso:acceso abierto
Materia:Préstamos bancarios
Bancos
Producción eficiente
Proceso de mejora continua
https://purl.org/pe-repo/ocde/ford#2.11.04
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dc.title.en_EN.fl_str_mv Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
title Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
spellingShingle Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
Geronimo Cier, Alonso Martin
Préstamos bancarios
Bancos
Producción eficiente
Proceso de mejora continua
https://purl.org/pe-repo/ocde/ford#2.11.04
title_short Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
title_full Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
title_fullStr Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
title_full_unstemmed Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
title_sort Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
author Geronimo Cier, Alonso Martin
author_facet Geronimo Cier, Alonso Martin
Gratelly Melendez, Sebastian Alonso
author_role author
author2 Gratelly Melendez, Sebastian Alonso
author2_role author
dc.contributor.advisor.fl_str_mv Salazar Medina, Nicolás Francisco
dc.contributor.author.fl_str_mv Geronimo Cier, Alonso Martin
Gratelly Melendez, Sebastian Alonso
dc.subject.es_PE.fl_str_mv Préstamos bancarios
Bancos
Producción eficiente
Proceso de mejora continua
topic Préstamos bancarios
Bancos
Producción eficiente
Proceso de mejora continua
https://purl.org/pe-repo/ocde/ford#2.11.04
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.04
description In a society in constant growth, banking institutions have been forced to satisfy more and more the needs of their clients. Among the most requested services are the bank loans, particularly those intended for medium and large-sized companies. This study deals with the development of a proposal to improve the evaluation stage of the business banking credit process, this stage has a duration of 12 days, generating cost overruns and multiple sources of waste. The implementation of Lean thinking, Business process management and the use of simulation will be used to achieve the objectives. The results obtained were as expected, demonstrating that by implementing different improvements in certain critical activities, an improvement of 16.12% can be achieved, thus reducing the duration of the stage by 2 days.
publishDate 2024
dc.date.accessioned.none.fl_str_mv 2025-04-09T22:03:37Z
dc.date.available.none.fl_str_mv 2025-04-09T22:03:37Z
dc.date.issued.fl_str_mv 2024
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dc.language.iso.none.fl_str_mv eng
language eng
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dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad de Lima
dc.publisher.country.none.fl_str_mv PE
publisher.none.fl_str_mv Universidad de Lima
dc.source.none.fl_str_mv Repositorio Institucional - Ulima
Universidad de Lima
reponame:ULIMA-Institucional
instname:Universidad de Lima
instacron:ULIMA
instname_str Universidad de Lima
instacron_str ULIMA
institution ULIMA
reponame_str ULIMA-Institucional
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spelling Salazar Medina, Nicolás FranciscoGeronimo Cier, Alonso MartinGratelly Melendez, Sebastian Alonso2025-04-09T22:03:37Z2025-04-09T22:03:37Z2024https://hdl.handle.net/20.500.12724/224900000000121541816In a society in constant growth, banking institutions have been forced to satisfy more and more the needs of their clients. Among the most requested services are the bank loans, particularly those intended for medium and large-sized companies. This study deals with the development of a proposal to improve the evaluation stage of the business banking credit process, this stage has a duration of 12 days, generating cost overruns and multiple sources of waste. The implementation of Lean thinking, Business process management and the use of simulation will be used to achieve the objectives. The results obtained were as expected, demonstrating that by implementing different improvements in certain critical activities, an improvement of 16.12% can be achieved, thus reducing the duration of the stage by 2 days.En una sociedad en constante crecimiento, las instituciones bancarias se han visto obligadas a satisfacer cada vez más las necesidades de sus clientes. Entre los servicios más solicitados se encuentran los préstamos bancarios, particularmente los que son destinados a empresas de mediano y grande tamaño. El presente estudio aborda el desarrollo de una propuesta de mejora en la etapa de evaluación del proceso crediticio de banca empresa, esta etapa cuenta con una duración de 12 días, generando sobrecostos y múltiples fuentes de desperdicio. La implementación del pensamiento lean, la gestión de procesos de negocio y el uso de la simulación serán utilizadas para lograr el cumplimiento de los objetivos. Los resultados obtenidos fueron los esperados, demostrando que mediante la implementación de distintas mejoras en ciertas actividades críticas se puede lograr una mejora del 16.12 %, disminuyendo así la duración de la etapa en 2 días.application/pdfengUniversidad de LimaPEinfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/4.0/Repositorio Institucional - UlimaUniversidad de Limareponame:ULIMA-Institucionalinstname:Universidad de Limainstacron:ULIMAPréstamos bancariosBancosProducción eficienteProceso de mejora continuahttps://purl.org/pe-repo/ocde/ford#2.11.04Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institutioninfo:eu-repo/semantics/bachelorThesisTesisSUNEDUTítulo ProfesionalIngeniería IndustrialUniversidad de Lima. Facultad de IngenieríaIngeniero Industrialhttps://orcid.org/0000-0001-9583-9746082202567220267286933474460708https://purl.org/pe-repo/renati/level#tituloProfesionalBonilla Pastor, Elsie VioletaTaquia Gutiérrez, José AntonioSalazar Medina, Nicolás Franciscohttps://purl.org/pe-repo/renati/type#tesisOIORIGINALT018_72869334_T.pdfT018_72869334_T.pdfTesisapplication/pdf269177https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/2/T018_72869334_T.pdfad48c70752b55217635d92f9b5b1337cMD52FA_72869334_SR.pdfFA_72869334_SR.pdfAutorizaciónapplication/pdf247284https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/1/FA_72869334_SR.pdf7de030a1fb9b719ef0675eaec23a8a19MD51TURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdfTURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdfReporte de similitudapplication/pdf420879https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/3/TURNITIN_GERONIMO%20%20CIER%20%20ALONSO%20MARTIN_20180786%20.pdf59b0ee818bfc67a89300c07de067d3e3MD53TEXTT018_72869334_T.pdf.txtT018_72869334_T.pdf.txtExtracted texttext/plain19132https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/4/T018_72869334_T.pdf.txt2802818a3c4c8771ebb77003bddb7bd5MD54FA_72869334_SR.pdf.txtFA_72869334_SR.pdf.txtExtracted texttext/plain4380https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/6/FA_72869334_SR.pdf.txtab3826186feccea821a4cc72b25d5601MD56TURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdf.txtTURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdf.txtExtracted texttext/plain23055https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/8/TURNITIN_GERONIMO%20%20CIER%20%20ALONSO%20MARTIN_20180786%20.pdf.txt98a5a1a85f4647e2d4bce3cc2e1708feMD58THUMBNAILT018_72869334_T.pdf.jpgT018_72869334_T.pdf.jpgGenerated Thumbnailimage/jpeg11868https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/5/T018_72869334_T.pdf.jpg3d94c4e4e536cac0072f4d70a79461e9MD55FA_72869334_SR.pdf.jpgFA_72869334_SR.pdf.jpgGenerated Thumbnailimage/jpeg21114https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/7/FA_72869334_SR.pdf.jpged18929efcaf4c8044581bb1c33f1046MD57TURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdf.jpgTURNITIN_GERONIMO CIER ALONSO MARTIN_20180786 .pdf.jpgGenerated Thumbnailimage/jpeg10614https://repositorio.ulima.edu.pe/bitstream/20.500.12724/22490/9/TURNITIN_GERONIMO%20%20CIER%20%20ALONSO%20MARTIN_20180786%20.pdf.jpg7db64379727f7929e7cdee9b3e48ba45MD5920.500.12724/22490oai:repositorio.ulima.edu.pe:20.500.12724/224902025-09-18 12:39:02.599Repositorio Universidad de Limarepositorio@ulima.edu.pe
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Improvement of the business banking credit process through the application of lean thinking in a medium-scale banking institution
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