Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature

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Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline s...

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Detalles Bibliográficos
Autores: Cabrera Bonilla, Jesus Orlando, Gallardo Mondragon, Andres Abelardo
Formato: tesis de grado
Fecha de Publicación:2023
Institución:Universidad de Lima
Repositorio:ULIMA-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.ulima.edu.pe:20.500.12724/19014
Enlace del recurso:https://hdl.handle.net/20.500.12724/19014
Nivel de acceso:acceso abierto
Materia:Aeronautics, Commercial
Customer services
Lean manufacturing
Aeronaútica comercial
Servicio al cliente
Producción eficiente
https://purl.org/pe-repo/ocde/ford#2.11.04
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dc.title.es_PE.fl_str_mv Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
title Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
spellingShingle Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
Cabrera Bonilla, Jesus Orlando
Aeronautics, Commercial
Customer services
Lean manufacturing
Aeronaútica comercial
Servicio al cliente
Producción eficiente
https://purl.org/pe-repo/ocde/ford#2.11.04
title_short Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
title_full Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
title_fullStr Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
title_full_unstemmed Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
title_sort Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
author Cabrera Bonilla, Jesus Orlando
author_facet Cabrera Bonilla, Jesus Orlando
Gallardo Mondragon, Andres Abelardo
author_role author
author2 Gallardo Mondragon, Andres Abelardo
author2_role author
dc.contributor.advisor.fl_str_mv Collao Díaz, Martín Fidel
dc.contributor.author.fl_str_mv Cabrera Bonilla, Jesus Orlando
Gallardo Mondragon, Andres Abelardo
dc.subject.en_EN.fl_str_mv Aeronautics, Commercial
Customer services
Lean manufacturing
topic Aeronautics, Commercial
Customer services
Lean manufacturing
Aeronaútica comercial
Servicio al cliente
Producción eficiente
https://purl.org/pe-repo/ocde/ford#2.11.04
dc.subject.es_PE.fl_str_mv Aeronaútica comercial
Servicio al cliente
Producción eficiente
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.04
description Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. Likewise, lean service in this sector could be applied and focus on reducing check-in times at airports or reducing boarding times.
publishDate 2023
dc.date.accessioned.none.fl_str_mv 2023-09-22T19:26:42Z
dc.date.available.none.fl_str_mv 2023-09-22T19:26:42Z
dc.date.issued.fl_str_mv 2023
dc.type.none.fl_str_mv info:eu-repo/semantics/bachelorThesis
dc.type.other.none.fl_str_mv Tesis
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dc.identifier.citation.es_PE.fl_str_mv Cabrera Bonilla, J. O. & Gallardo Mondragon, A. A. (2023). Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/19014
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12724/19014
dc.identifier.isni.none.fl_str_mv 121541816
identifier_str_mv Cabrera Bonilla, J. O. & Gallardo Mondragon, A. A. (2023). Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/19014
121541816
url https://hdl.handle.net/20.500.12724/19014
dc.language.iso.none.fl_str_mv eng
language eng
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dc.publisher.none.fl_str_mv Universidad de Lima
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publisher.none.fl_str_mv Universidad de Lima
dc.source.none.fl_str_mv Repositorio Institucional - Ulima
Universidad de Lima
reponame:ULIMA-Institucional
instname:Universidad de Lima
instacron:ULIMA
instname_str Universidad de Lima
instacron_str ULIMA
institution ULIMA
reponame_str ULIMA-Institucional
collection ULIMA-Institucional
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spelling Collao Díaz, Martín FidelCabrera Bonilla, Jesus OrlandoGallardo Mondragon, Andres Abelardo2023-09-22T19:26:42Z2023-09-22T19:26:42Z2023Cabrera Bonilla, J. O. & Gallardo Mondragon, A. A. (2023). Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/19014https://hdl.handle.net/20.500.12724/19014121541816Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. 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Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
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