Doctor to patient communication and patient-satisfaction in a first level of care center in metropolitan Lima, Peru

• Autores: Domínguez-Samamés, Rafael, Romero-Albino, Zoila, Cuba-Fuentes, María Sofía
• Formato: artículo
• Fecha de Publicación: 2022
• Institución: Universidad Peruana Cayetano Heredia
• Repositorio: Revistas - Universidad Peruana Cayetano Heredia
• Lenguaje: español
• OAI Identifier: oai:revistas.upch.edu.pe:article/4166
• Enlace del recurso: https://revistas.upch.edu.pe/index.php/RMH/article/view/4166
• Nivel de acceso: acceso abierto
• Materia: Comunicación; satisfacción del paciente; atención primaria de salud; Communication; patient satisfaction; primary health care

Objective: to evaluate the doctor to patient communication and consumer satisfaction in a first level of care center in metropolitan Lina, Peru. Methods: cross-sectional study that involved 121 participants selected from the outpatient internal medicine service. Two instruments were applied; communication subscale IPC-18 and patient-satisfaction through PSQ-18. Results: 68.6% of participants were females and 66.1% had completed secondary school. Doctor- patient communication was deficient in 39.7% and patient-satisfaction was low at 53.7%. Statistical association between doctor-patient communication and patient-satisfaction (p<0.005). Conclusions: in this first level of care center the doctor-patient communication and patient-satisfaction were suboptimal. More studies are needed in this field.