Educational Service Quality Using The Sineace Standards (National System of Evaluation, Accreditation And Certification of Higher Education) – Case study: International Business Management at a Higher Technological Institute

• Autor: Díaz Noel, Verónica
• Formato: artículo
• Fecha de Publicación: 2016
• Institución: Universidad Femenina del Sagrado Corazón
• Repositorio: Revistas - Universidad Femenina del Sagrado Corazón
• Lenguaje: español
• OAI Identifier: oai:ojs.revistas.unife.edu.pe:article/983
• Enlace del recurso: https://revistas.unife.edu.pe/index.php/consensus/article/view/983
• Nivel de acceso: acceso abierto
• Materia: Educational quality, Evaluation of educational service, Accreditation, SINEACE (National System of Evaluation, Accreditation and Certification of Higher Education).; Calidad educativa, evaluación del servicio educativo, acreditación, SINEACE

This descriptive research aims to assess the quality of educational service of the career ofInternational Business Management provided at a Higher Technological Institute. This study wascarried out on the basis of the SINEACE standards (National System of Evaluation, Accreditationand Certification of Higher Education); for this purpose, various techniques were used such assurveys, interviews, documentary analysis, in situ observation.The research concludes that the educational service of the career under study has a low qualitylevel; therefore, it is not ready to obtain the accreditation.Finally, some recommendations are provided to increase such quality level and achieve the requiredaccreditation.