Administrative management and quality of service perceived by users of a postgraduate school, Huánuco-Perú

• Autores: Bao-Condor, Carlos L., Marcelo-Armas, Maricela L., Gutierrez-Solorzano, María B., Bardales-Gonzales, Rosaluz V., Corcino-Barrueta, Fernando E., Huamanyauri-Cornelio, Wilber
• Formato: artículo
• Fecha de Publicación: 2020
• Institución: Universidad Nacional Hermilio Valdizan
• Repositorio: Revistas - Universidad Nacional Hermilio Valdizán
• Lenguaje: español
• OAI Identifier: oai:revistas.unheval.edu.pe:article/787
• Enlace del recurso: http://revistas.unheval.edu.pe/index.php/gacien/article/view/787
• Nivel de acceso: acceso abierto
• Materia: administrative management; service quality; planning; organization; direction; execution; control; gestión administrativa; calidad de servicio; planificación; organización; dirección; ejecución

The objective of this study was to determine the relationship between administrative management and the quality of service perceived by users of a Graduate School, Huánuco-Peru. It was an investigation with a quantitative approach, a correlational, prospective and cross-sectional design; where the sample was made up of 147 students from the Graduate School, who were selected by the probabilistic sampling method and the formula for finite population was applied: For data collection, a questionnaire of administrative management and another previously validated and reliable quality of service questionnaire. Ethical considerations for the investigation were applied and a descriptive analysis was performed and the hypothesis was verified using the Separan correlation test for p≤0.05 and 95% confidence, supported by SPSS V22. The results show that the administrative management, 69.4% (102) did it in an acceptable way, 23.1% (34) ineffectively and 7.5% (11) effectively; as for the quality of service 67.4% (99) rated it as good, 26.5% (39) as fair and 6.1% (9) as very good. By contrasting these results, a value of rs = 742 and p value = 0.000 was obtained, being significant. It is concluded that administrative management is related to the quality of service perceived by users of a Graduate School.