Analysis of the impact of comprehensive management on the development of Guayaquil’s “huecas”

• Autores: Tatiana Poveda-Anchundia, Scarlett Sarmiento-Victor, Eneyda Alvare-Caicedo, Karen León-Anchundia, Grace Molina-Bravo
• Formato: artículo
• Fecha de Publicación: 2025
• Institución: Universidad Le Cordon Bleu
• Repositorio: Revistas - Universidad Le Cordon Bleu
• Lenguaje: español
• OAI Identifier: oai:ojs2.172.177.98.34:article/376
• Enlace del recurso: https://revistas.ulcb.edu.pe/index.php/REVISTAULCB/article/view/376
• Nivel de acceso: acceso abierto
• Materia: Establecimiento gastronómico; gestión integral; huecas; reingeniería; Gastronomic establishment; comprehensive management; holes; reengineering

The present research project has as its general objective to analyze the impact of integral management on the development of the “holes” in Guayaquil, based on McGregor’s Theories X and Y. The research was carried out using a non-experimental approach, which allowed the management of the foundations based on categories, concepts, variables or pre-existing proposals. This methodological approach was key to collecting valuable information from the selected sample, thus facilitating the design of a comprehensive process reengineering focused on continuous improvement and organizational transformation for sustainable growth and institutional development. For data collection, techniques such as direct observation and the application of structured surveys were used, directed to the managers and employees of the “holes” studied. These methods allowed obtaining a detailed view of the current management and operation practices, as well as the perceptions and attitudes of the staff regarding their work and work environment, including motivation, commitment levels, and leadership perceptions. As a result of the research, the creation of a specific process reengineering model for the analyzed holes was achieved. This model includes the implementation of standardized processes that seek to optimize operational efficiency, improve service quality, and increase customer satisfaction, while also fostering innovation and strategic decision.